Visitors to our website
When you visit one of the Gopher Supplies websites we collect standard internet log information and details of visitor activity, such as, requested files (pages, media, and other files), the IP address of the visitor, the web browser version, and the date and time of the visit. This information is only used to identify the popularity of the specific parts of the site, and current visitor trends so that we can identify changes that we may need to make to the site to provide the best possible experience for our visitors. The information collected by the internet logs does not identify any specific individual person.
At Gopher Supplies we also use Google Analytics to help us identify where our visitors are coming from, for example visitors that have followed a link from one of our marketing campaigns, and to identify behaviours of visitors, for example the path through the site that they have taken. This information does not identify specific individuals, and is used by Gopher Supplies to analyse the impact of any marketing activities that we carry out and to identify areas of interest on the site so that we can make future improvements to the site or to identify the demand and interest in specific product lines. Google offer the option to opt out of being tracked by Google Analytics on all websites that use the service at http://tools.google.com/dlpage/gaoptout
Any data that you submit to us from the website, for example for the creation of accounts and delivery addresses, or orders, will be used in the normal course of our business to provide you with the products and services that you have requested or any relevant notices or information about our business or the products and services that you have purchased from us.
As a result of requesting information from us or placing an order with us we will contact you using the details provided by you to update you on the status of your request or to provide you with the results of that request.
Gopher Supplies offers online chat powered by Livezilla. The information collected by this application is only used to identify real-time visitors to the website so that we can provide online assistance if you request it via the NEED HELP link on the website. A record of any chat that you request or message that you submit is kept for a period of time as necessary for the business, for training purposes and monitoring of the quality of the service we provide.
When you sign up with Gopher Supplies we will ask you if you wish to sign up to our mailing list. We may from time to time use a third party to assist us with providing this service, but they are only allowed to use the information to send out mailings that we specify. We have to hold the details of people who are signed up to our mailing list so that we can provide this service. If you no longer want to be on our mailing list we will provide details and methods on our website that you can use to be removed, or you can contact us to request removal.
Cookie use on the website
Cookies are small text files that are placed on your computer and used by our websites to help maintain the preferences and settings that you choose and to provide a consistent experience whilst using our site and services. For more information on cookies in general please see http://www.allaboutcookies.org
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