Managing your account

In the My Password box enter your current password, a new password, confirm the new password and click Change password.

The password must contain at least 7 characters including one uppercase letter and a number.

You can change the name that appears on the site by typing the new name and surname in the My Name box and clicking Save.

You can change your email address in the My email box and clicking Save.

If you have forgotten your password, don’t worry, you can easily recover it. All you need to do is to click on Login in (at the top right hand of the page) to show the Login page. On this page then click the 'Forgotten Your Password' button.

When we store your password it is immediately encrypted so that it cannot be read by others. As a result, we cannot send you your original password, but we will e-mail to you (at the e-mail address you have registered with us) a temporary password.

You should use this e-mail to login and change then change your e-mail. To do this, click on My Account and then click on the Change Password button.

Click on New Card, enter your card details and click Save.

If you have already saved a card or cards they will appear when you click on Card Management. Click Edit, change the details and click Save.

If you have already saved a card or cards they will appear when you click on Card Management. You can delete any card by clicking Delete.

To add a user click, go My Account and click on the Users button as above.

This will show you a list of all existing users and show their current user status. Click on New user and enter all the details including a password and a security question that the user will need. You will also need to decide the status that you give the user.
 

You can add any number of users to an existing account and specify what they can do and see on Gopher Supplies.  The idea is that you can decide how your staff will use Gopher Supplies, and feel safe in the knowledge that they can only operate within the guidelines that you set. A user can be assigned one of two user statuses: ‘Admin’ or ‘User’.

Admin user status
This is the highest level user status. Admin users have full rights and can:

• Create/edit account shopping lists
• Create/assign users and roles to delivery address
• Place orders against delivery address
• View reports for account
• Access downloads for this delivery account

User status
A user with this status can:

• Place orders against delivery address
• View reports for account
• Access downloads for this delivery account

By default the first account user, who registered to set up an account, will always be an Admin user. This status cannot be changed.
 

If you want to,change the status of a user at any time, view the users from the Users button in My Account, click on Change role and this will enable you to choose a new status.

If you want to change a user e-mail address, it will be necessary to create a wholly new user using the new e-mail address. The ‘old’ user can then be deleted from the list of users.

You can delete a user at any time. Go to the list of users, and click on Change role. From the drop down box select Decline and this will remove the user from the site.

To add an address click on the Addresses button above then click on Create new address. Complete the relevant information and choose where you would like the invoices to be sent. You can choose to have them sent to the new address or to your existing address. Once selected save the new address details.

To change your address click on the Addresses button above.

Click on the Change button and make changes to the delivery address as necessary and click Change to save the changes.

If you have more than your existing (main) address you will have the option to select an address when you click on My Account. Select the address that you want to change and click on Addresses. Click on the Change button and make changes to the address as necessary and click Save to save the changes.

If you have more than your existing (main) address you will have the option to select an address when you click on My Account. Select the address that you want to change and click on Addresses. Click on the Update button and under invoice address choose where to send invoices  from the list shown in the drop down.  Click Save to save the changes.

Click on Order History to show a list of all orders that you have placed with Gopher. Click on Details at the side of each order to see a list of all the items purchased on an individual order.

Click on Order History to show a list of all orders and for the order that you would like to re-order click Details. Click on Reorder below the product list to re-order the entire list. Please note that all products will be entered into your basket at the prices prevailing on Gopher at the time of re-order.

You may want all paper work from Gopher to carry your own purchase order number sequence. If you do not set your own purchase order numbers, Gopher will assign a purchase reference to your confirmations and invoices. If want your own purchase order number you can either choose to have either:

• a simple purchase order reference which will appear on all paperwork (eg ABC)
• the same purchase order reference incremented by one each time you place an order (eg ABC1, ABC2, ABC3, etc)

Gopher allows you to specify one date range in advance, covering the period when the new purchase order reference should apply. To assign a simple purchase order reference to each order, choose the Basic option, and click Auto incremental if you wish the reference numbers to increment by 1 each time (starting with 1).

If you wish to set a date range, choose the Advanced option, provide the purchase order reference and then using the respective date pickers specify the start and end date for the duration the reference should apply.