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Frequently Asked Questions

Order FAQs

How do I order samples?

I’ve changed my mind! How do I change an order after I have sent it?

Can I get an item that is not shown on your website?

Can I buy in pack sizes other than those shown on the website?

Will you substitute a product if the product originally ordered is unavailable?

Price FAQs

How are prices displayed on the site? Do they include VAT?

Can I negotiate lower prices than those shown on the Gopher Supplies website?

If I can get this item cheaper elsewhere online, will you match the price?

Payment FAQs

How do I pay if I don’t have a debit or credit card?

Can I set up a credit account with Gopher?

Can I buy large items of machinery or kitchen equipment under lease or HP?

Are my payments and card details secure?

Delivery FAQs

How quickly can you deliver?

Do you offer free delivery?

Can I get a weekend or Bank Holiday delivery?

Returns FAQs

How do I return a faulty, damaged or incorrectly delivered item?

I ordered a product some time ago, but have only just noticed that it is damaged, can I return it?

Can I return unwanted goods?

My product has stopped working or is faulty. What should I do?

Other FAQs

If I purchase equipment from you, is the warranty with Gopher or the manufacturer?

When do I receive an invoice?

Can I get a VAT invoice?

How can I obtain Data Safety (COSHH) Sheets?

Which web browsers can I use to run Gopher?



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